Most orders leave our store within 1-3 business days. Standard Shipping is available across all Canadian provinces with prices varying by region. Most standard shipping may be deliverable within 1-4 business days and some restrictions apply to specific locations. Any orders placed after 2PM will be handled the following business day. Special order items or shipments to rural addresses may exceed the standard shipping delivery window.
Live pets, fresh or frozen foods, select cat litters, aquariums, tack boxes, oversized items and other select products may not be eligible for shipping. Total shipping charges are automatically calculated during checkout prior to completing your order. Order must not exceed 35kgs.
*If you are ordering from the Far North and East Coast Regions of Canada please contact us directly for a personalized shipping rate*
We offer Canada wide shipping with the following companies; Canada Post, FedEx, UPS, USPS, Canpar, DHL and LSO. At this time we do not ship to post office box addresses or addresses outside of Canada.
Free In-Store Pickup:
Pick-up orders will be ready in as little as 30 minutes after ordering provided there is sufficient staffing and no extenuating circumstances. To pick up your order at a specific time please call ahead to make arrangements. Call in to have orders brought out to your vehicle.
Returning Online Purchases:
If you're not completely satisfied with your purchase, you can return the product for the full purchase price (minus the shipping, handling, gift wrap and other charges), in-store only. Products must be unused and in their original packaging. Exchanges will only be completed within 14 days of original purchase and only at the discretion of the management team.
If you have any questions regarding shipping please contact us directly.